Acceptable use policy

Last updated 9 November 2026.

This policy sets out how you may use ONE eSIM, a product of WeeTools OÜ: the website, the app, your account and the eSIM plans you buy. It is part of our general terms. The networks are run by local operators, and their own fair-use rules apply to the data you use.

Using a plan

  • Use the data for your own travel, on your own devices, and within the law of the country you are in.
  • Stay within the operator’s fair-use policy. Daily unlimited plans slow to the fair-use speed shown on the plan once the day’s allowance is used.
  • Do not use a plan to send spam, run bulk messaging, or commit fraud.
  • Do not use a plan to attack, probe or overload any network, service or device.

Your eSIM and its codes

  • Keep your QR code and activation details private: anyone with them can install the eSIM.
  • Do not try to copy, alter or move an eSIM profile other than by installing it as our install guides describe.
  • Do not resell plans or eSIMs bought from ONE eSIM without our written agreement.

The website, the app and your account

  • Sign in only with an email address, Google or Apple account that is yours.
  • Do not use automated tools to place orders, copy the catalogue or flood our services with requests. Too many requests are refused for a while.
  • Do not try to reach other customers’ orders, eSIMs or accounts, or get round sign-in, payment or security checks.
  • Do not misuse coupons, for example by using several email addresses to redeem a code more than once.
  • Do not misuse the referral program, for example by referring yourself through another email address or a fake account, or by sending your link as spam.
  • Do not dispute a card payment for an order you placed and received; tell us instead and we will look at it under the refund policy.

What we may do

If an order or account breaks this policy, we may refuse the order, take referrals made by misuse off the count, sign the account out or block it. The operator may also suspend a line that is misused. Where the law allows, a plan stopped for misuse is not refunded. When we act on your account, we tell you why.

Reporting misuse

To report misuse, or if you think someone else has used your eSIM details, write to support@oneesim.app with the order reference.

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